Last Updated: 2018-05-24
Your privacy is critically important to us. At Collective Idea we
have a few fundamental principles:
We don’t ask you for personal information unless we truly need it.
We store personal information for only as long as we have a reason to keep it.
We aim for full transparency on how we gather, use, and share your
We do not sell our users’ private personal information. Full stop.
Who We Are
Howdy! We are the folks behind Dead Man's Snitch, the premier service for
monitoring scheduled tasks (like cron jobs) and system liveness. Our
mission is to provide thoughtful, dependable, and easy to use tools to give
teams insight into, and confidence in, their critical processes and
How you Can Reach Us
||Collective Idea, Inc.
|Country of Operation
||United States of America
||44 E. 8th St, Suite 400, Holland, MI 49423-3531, USA
What This Policy Covers
Our websites (including deadmanssnitch.com and nosnch.in);
Our mobile applications (including the Dead Man's Snitch mobile app for
and other products and services collectively as “Services.”
Below we explain how we collect, use, and share information about you,
along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for
example, to provide our Services, to communicate with you, or to make our
We collect information in three ways: if and when you provide information to
us, automatically through operating our Services, and from outside sources.
Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us.
The amount and type of information depends on the context and how we use the
information. Here are some examples:
Basic Account Information
We ask for basic information from you in order to set up your account and
receive alerts when Snitches fail. For example, we require individuals
who sign up for a deadmanssnitch.com account to provide a name and email
address–and that’s it.
Transaction and Billing Information
If you purchase a subscription plan you will need to provide additional
personal and payment information that is required to process the
transaction and your payment, such as your credit card information, VAT
number, and contact information. All credit card information is
transmitted directly to, and stored with, Stripe.com without touching our
Communications With Us (Hi There!)
You may also provide us information when you communicate with our team
about a support question.
Information We Collect Automatically
Like most online service providers, we collect information that web
browsers, mobile devices, and servers typically make available, such as
the browser type, IP address, unique device identifiers, language
preference, referring site, the date and time of access, operating
system, and mobile network information. We collect log information when
you use our Services.
We collect information about your usage of our Services. For example, we
collect information about the actions that administrators and users
perform on a Case within Dead Man's Snitch–in other words, who did what,
when, and to what thing on the Case (e.g., [user] deleted “[name of
Snitch]” at [time/date]).
We also collect information about what happens when you use our Services
(e.g., page views) along with information about your device (e.g., screen
size and mobile device manufacturer). We use this information to, for
example, provide our Services to you, as well as get insights on how
people use our Services, so we can make our Services better.
We may determine the approximate location of your device from your IP
address. We collect and use this information to, for example, calculate how
many people visit our Services from certain geographic regions.
Information from Cookies & Other Technologies
cookie is a string of information that a website stores on a visitor’s
computer, and that the visitor’s browser provides to the website each
time the visitor returns. Pixel tags (also called web beacons) are small
blocks of code placed on websites and emails. Dead Man's Snitch uses
cookies and other technologies like pixel tags to help us identify and
track visitors, usage, and access preferences for our Services, as well
as track and understand email campaign effectiveness.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if
you add an integration with another service (like Slack), we will receive
information from that service (such as user, team, and channel names) via
the authorization procedures used by that service. The information we
receive depends on which services you authorize and any options that are
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed
To provide our Services–for example, to set up and maintain your account,
alert you on failed or missing jobs, or charge you for any of our paid
To further develop and improve our Services–for example, by adding new
features that we think our users will enjoy or will help them to better
monitor, understand, and respond to job failures;
To monitor and analyze trends and better understand how users interact
with our Services, which helps us improve our Services and make them
easier to use;
To measure, gauge, and improve the effectiveness of our advertising, and
better understand user retention and attrition–for example, we may
analyze how many individuals purchased a plan after receiving a marketing
message or the features used by those who continue to use our Services
after a certain length of time;
To monitor and prevent any problems with our Services, protect the
security of our Services, detect and prevent fraudulent transactions and
other illegal activities, fight spam, and protect the rights and property
of Collective Idea and others, which may result in us declining a
transaction or the use of our Services;
To communicate with you, for example through an email, about offers and
promotions offered by Collective Idea, solicit your feedback, or keep you
up to date on Dead Man's Snitch; and
To personalize your experience using our Services and target our
marketing messages to groups of our users (for example, those who have a
particular plan with us or have been our user for a certain length of
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for
processing information about you under EU data protection laws. Our use of
your information is based on the grounds that:
The use is necessary in order to fulfill our commitments to you under our
Terms of Service or other agreements with you or is
necessary to administer your account–for example, in order to enable
access to our website on your device or charge you for a paid plan; or
The use is necessary for compliance with a legal obligation; or
The use is necessary in order to protect your vital interests or those
of another person; or
We have a legitimate interest in using your information–for example, to
provide and update our Services, to improve our Services so that we can
offer you an even better user experience, to safeguard our Services, to
communicate with you, to measure, gauge, and improve the effectiveness of
our advertising, and better understand user retention and attrition, to
monitor and prevent any problems with our Services, and to personalize your
You have given us your consent
How We Share Information
We do not sell our users’ private personal information. Full stop.
We share information about you in the limited circumstances spelled out
below and with appropriate safeguards on your privacy:
Subsidiaries, Employees, and Independent Contractors
We may disclose information about you to our subsidiaries, our employees,
and individuals who are our independent contractors that need to know the
information in order to help us provide our Services or to process the
information on our behalf. We require our subsidiaries, employees, and
information that we share with them.
Third Party Vendors
We may share information about you with third party vendors who need to
know information about you in order to provide their services to us, or
to provide their services to you. This group includes vendors that help
us provide our Services to you (like payment providers that process your
credit and debit card information, email delivery services that help us
stay in touch with you, customer chat and email support services that
help us communicate with you, those that assist us with our marketing
efforts (e.g. by providing tools for identifying a specific marketing
target group or improving our marketing campaigns), those that help us
understand and enhance our Services (like analytics providers). We
require vendors to agree to privacy commitments in order to share
information with them.
We may disclose information about you in response to a subpoena, court
order, or other governmental request.
To Protect Rights, Property, and Others
We may disclose information about you when we believe, in good faith,
that disclosure is reasonably necessary to protect the property or rights
of Collective Idea, third parties, or the public at large.
In connection with any merger, sale of company assets, or acquisition of
all or a portion of our business by another company, or in the unlikely
event that Collective Idea goes out of business or enters bankruptcy,
user information would likely be one of the assets that is transferred or
acquired by a third party. If any of these events were to happen, this
receiving your information may continue to use your information, but only
With Your Consent
We may share and disclose information with your consent or at your
direction. For example, we may share your information with third parties
with which you authorize us to do so.
Aggregated or De-Identified Information
We may share information that has been aggregated or reasonably
de-identified, so that the information could not reasonably be used to
identify you. For instance, we may publish aggregate statistics about the
use of our Services and we may share a hashed version of your email
address to facilitate customized ad campaigns on other platforms.
Published Support Requests
And if you send us a request (for example, via a support email or one of
our feedback mechanisms), we reserve the right to publish that request in
order to help us clarify or respond to your request or to help us support
How Long We Keep Information
We generally discard information about you when we no longer need the
information for the purposes for which we collect and use it–which are
described in the section above on How and Why We Use Information–and we are
not legally required to continue to keep it.
As example, when you close your account we remove
all references to your account from our database and shared services at the
time of closure but we may keep references to your data in backups for up
to 30 days.
While no online service is 100% secure, we work very hard to protect
information about you against unauthorized access, use, alteration, or
destruction, and take reasonable measures to do so, such as monitoring our
Services for potential vulnerabilities and attacks. Additionally, we take
steps to secure data and encrypt data at rest, including storing
credentials as salted bcrypt hashes.
Because Dead Man's Snitch’s Services are offered worldwide, the information
about you that we process when you use the Services in the EU will be used,
stored, and/or accessed by individuals operating outside the European
Economic Area (EEA) who work for us or third party data processors. When
providing information about you to entities outside the EEA, we will take
appropriate measures to ensure that the recipient protects your personal
by applicable law.
If you are located in certain countries, including those that fall under
the scope of the European General Data Protection Regulation (EU) 2016/679
(AKA the “GDPR”), data protection laws give you rights with
respect to your personal data, subject to any exemptions provided by the
law, including the rights to:
Request access to your personal data;
Request correction or deletion of your personal data;
Object to our use and processing of your personal data;
Request that we limit our use and processing of your personal data; and
Request portability of your personal data.
You can usually access, correct, or delete your personal data using your
account settings and tools that we offer, but if you aren’t able to do
that, or you would like to contact us about one of the other rights,
scroll up to How you Can Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government
Although most changes are likely to be minor, Collective Idea may change
make changes, we will notify you by revising the change log below, and, in
some cases, we may provide additional notice (such as adding a statement to
our homepage or the deadmanssnitch.com blog, or sending you a notification
through email or your dashboard). Your further use of the Services after a
You've made it all the way down here? You deserve a kitty booping a
with their permission. Thank you!